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Refund policy

MY ITEM IS NOT RIGHT FOR ME

You can return items. Our main goal is for our customers to be fully satisfied and happy with anything you purchase from us. However, if you are not happy with the purchase/s there is a procedure that we need to undertake to ensure the return process is as efficient as possible.

We are more then happy to offer refunds as long as the item is returned in the exact same condition it was sent out in. We will also refund your postage cost (ONLY) if the item purchased is faulty or not as described, but under no other circumstances will this be the case. Returns will only be accepted 14 days after the delivery date which is determined via signature upon delivery. We will NOT be held accountable for any item damage after being worn or washed. We DO NOT accept returns on any undergarments/socks/swim wear, this is for hygiene purposes.

 

RETURNS FROM OUTSIDE OF THE UK

Non UK customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.

 

RETURN PROCESS

To return an item you must, firstly, contact our customer support, by email at thekompstore@gmail.com, with reason of return and one of our team members will reply within 1 working day with return address. Then ensure that it is sent with the all the original tags (if applicable to your item/s). The postage is at the buyers expense and should be sent with 'Royal Mail Recorded/signed for Delivery' to ensure that no problems occur and the tracking of the product can be used in the case of it being lost/damaged. The purchase must be returned without any damage to the product, which consists of smoke scent, pet hair etc.

Failure to comply with this procedure will void your return.